Service Planner - Ministry of Defence

Service Planner – Ministry of Defence – Elland, Halifax

Terberg DTS UK are looking for a Ministry of Defence Service Planner to join the Defence team.
Location: Elland, Halifax

What is the job role?

To ensure we meet our obligations, Key Performance Indicators (KPI’s), specifically in relation to Defence Contracts throughout Terberg DTS, and provide and coordinate support to Terberg DTS Defence related In Service Support (ISS) Contracts as allocated to the individual.  Act as the day-to-day Point of Contact (POC) for Ministry of Defence (MoD) In Service Support (ISS) contract work requirements. Control and progression of repairable items eg: axles, circuit boards, pumps and hydraulic components.  Ensuring notifications are sent to the Supervisor/Manager of potential KPI breaches due to lead times on spares.  Provide and coordinate support to Non-ISS Contracts eg Aviation.  Provide cover for other MoD ISS Contract work requirements during the absence of other Team members ensuring effective support to the Defence Team and to coordinate work requirements effectively with all other team members and department.  Provide effective customer service and build relationships with both internal and external customers and maintain vehicle records using the MoD’s Joint Asset Management and Engineering Solutions (JAMES) computer programme where required ensuring you prioritise work effectively ensuring all documentation is completed accurately and on time.

Requirements and what we are looking for

• Manage incoming calls, emails, correspondence proactively and ensure customers kept up to date throughout.
• Manage incoming calls, emails, correspondence proactively and ensure customers kept up to date throughout.
• Accurately recording vehicle faults and maintaining the MoD defect spreadsheets.
• Ensuring MoD defects are passed to the relevant maintenance organisation in a timely manner.
• Ensuring scheduled maintenance is accurately forecast and undertaken.
• Maintaining MoD vehicle records and maintenance and inspection records and updating JAMES where required.
• Ensuring all in-house IT management systems (LIST/IMOS) are updated.
• Ensure invoicing details for the customer are correct and that an invoice is raised at the appropriate time.
• Scrutinising vehicle defect reports to ensure such defects are covered under the appropriate contract.
• Scrutinising all repair options to ensure value for money is achieved.
• Provide effective communication to other departments when necessary.
• Provide cover for other MoD department members when needed.
• Providing accurate handover notes during periods of absence.
• To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
• To ensure equipment is maintained in accordance with its service contract.
• Where subcontractors are used, you are to ensure that appropriate up-to-date military publications are provided as required.
• To work within the team and to liaise effectively with all other departments.
• To prioritise work effectively ensuring all documentation is recorded accurately.
• To maintain accurate, clear and concise records on customer management systems
• To provide effective customer service and build relationships with both internal and external customers.
• To allocate appropriate Field Service Engineer (FSE) response to meet customer requirements.
• To ensure maximum utilisation of FSE’s resource according to capacity and geographical location.
• To ensure FSE’s are fully employed and timesheets are accurate and forwarded for approval on time.
• Ensure all service records are received from the appropriate FSE’s and are accurate.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
• Liaise with Management Team to proactively escalate any concerns/risks.
• To provide further assistance to other team members as and when required and resource availability.
• Update Spares Tracking information
• Ensure financial approvals are sought from supervisor/manager in accordance with set Thresholds (£500).
• Ad-hoc invoicing as required.
• To work with all departments, particularly with projects that are being explored or implemented.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

What do Terberg DTS offer you?

As a colleague of Terberg you get a varied full-time job at the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is pleasant and you will work within a motivated team. We offer great benefits including; company events, health & wellbeing programme, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our HR Recruitment Team on 01422 260 158.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.