Service Planner (MOD) – Mobile
Terberg DTS UK is looking for a Service Planner – SPOC (Single point of contact, for the MOD) to join our sales team.
Location: Gloucester
What is the job role?
Ensure we meet our obligations, key performance indicators, specifically in relation to Defence contracts throughout Terberg DTS. To provide administrative support to all Terberg DTS Defence related contracts. To act as the day-to-day POC for Defence Fire and Rescue (DFR) work requirements. To provide maintenance and fleet management services to the DFR Contract in accordance with the Maintenance Contract Operating Procedures and the Mandatory Inspection Operating Procedures. To provide effective support to the Defence Team and to coordinate work requirements effectively with all other departments. To provide effective customer service and build relationships with both internal and external customers. To maintain vehicle records using the MoD’s Joint Asset Management and Engineering Solutions (JAMES) computer programme. To prioritise work effectively ensuring all documentation is completed accurately and on time.
Requirements and what we are looking for
- Answering the dedicated DFR vehicle reporting telephone line.
- Manage incoming calls, emails, correspondence proactively and ensure customers kept up to date throughout.
- Accurately recording DFR vehicle faults and maintaining the DFR spreadsheets.
- Ensuring DFR defects are passed to the relevant maintenance organisation in a timely manner.
- Liaising with Terberg DTS Fire Division to ensure defect attendance is in line with the DFR Priority system.
- Ensuring DFR scheduled maintenance is accurately forecast and details provided to the maintenance organisation via T Cards.
- Maintaining DFR vehicle maintenance and inspection records and updating JAMES as required.
- Ensuring DFR scheduled Mandatory Equipment Inspections (MEI) are accurately forecast and details provided to the vehicle inspectors in sufficient time to ensure MEI compliance does not elapse.
- Ensuring all MEI’s are recorded and records maintained for each inspector.
- Ensuring all in-house systems such as LIST are updated.
- Ensure invoicing details for the customer are correct and that an invoice is raised at the appropriate time.
- Scrutinising vehicle defect reports to ensure such defects are covered under the appropriate contract.
- Scrutinising all repair options to ensure value for money is achieved.
- Provide effective communication to other departments when necessary.
- Provide cover for other MoD department members when needed.
- Providing accurate handover notes during periods of absence.
- To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
- To ensure equipment is maintained in accordance with its service contract.
- To work within the team and to liaise effectively with all other departments.
- To prioritise work effectively ensuring all documentation is recorded accurately.
- To maintain accurate, clear and concise records on customer management systems.
- To provide effective customer service and build relationships with both internal and external customers.
- To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with management team to proactively escalate any concerns / risks.
- To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
- The ability to work to tight deadlines, under pressure and with a sense of urgency.
- Effective time management.
- Able to communicate effectively both via phone and email.
- Able to troubleshoot and put forward new ideas to improve processes within the department.
- Able to be flexible to customer needs and working schedules.
- Excellent, high level / advanced Excel Skills.
What do Terberg DTS offer you?
As a colleague of Terberg you get a varied full-time job at the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is pleasant and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.
Is this the right career path for you?
Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our Internal Recruitment HR team on 01422 260 158.
Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.