Breakdown Controller

Breakdown Controller – Elland, Halifax

Terberg DTS UK is looking for a Breakdown Controller to join our growing team and to be part of our Service team.

What is the job role?

To support with the supervision of all maintenance and repair activities and to provide effective customer service and build relationships with both internal and external customers. To action repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional absence/sickness and to assist with administration for both the service and admin team when required and record data accurately.

Requirements and what we are looking for

• To take customer calls and log repair notifications.
• To allocate appropriate Field Service Engineer response to meet customer requirements.
• Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
• Keep customers updated on the reported job progress.
• Deal with day to day queries from both internal and external customers.
• Ensure all jobs entered onto the appropriate in-house computer system.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
• To ensure that all field service vehicle parts sales are recorded accurately and promptly.
• To ensure all contract administration is accurately created and stored in line with set processes and procedures.
• Effective time management and allocation of resources.
• Effectively manage customer enquiries.
• Monitoring engineers documentation.
• Ensure best practices are used when distributing Field Service Engineer’s jobs.

• Excellent communication skills.

• High attention to detail.
• To provide further assistance to other team members when requested.
• To work with all departments, particularly with projects that are being explored or implemented.
• Understand any other duties consistent with the purpose of this job or to support the needs of the business.

What do Terberg DTS offer you?

At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is fantastic and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our HR Team on 01422 257 100.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.